Understanding that consistent quality from any edgebander hinges on four key areas — servicing, setup, tooling, and training — the company has introduced a structured, tiered support programme aimed at helping customers maximise machine performance and longevity.
Step 1: Service
Every support package starts with a comprehensive machine health check. This includes mechanical, pneumatic, and electrical inspections to verify safe operation, as well as cleaning of air filters, motor fans, tracks, and drive gears.
Engineers also grease key components, check glue pot condition, and identify critical wear parts to help reduce downtime and prevent unexpected failures.
Step 2: Setup
Daltons Wadkin engineers work with the existing tooling to fine-tune the edgebander for all materials in use. Adjustments cover everything from pre-milling and glue application to end trimming (both flush and angled), fine trimming, and corner rounding. Settings are optimised for pressure, speed, and alignment across all units — including radius scrapers, glue scrapers, buffers, and spray units — to ensure a flawless finish every time.
Step 3: Tooling
Proper tool changes are vital to maintaining edge quality. Daltons Wadkin supports full tooling swaps, including pre-mill blocks, trim saws, cutter tips, profile tools, scrapers, and buffer pads. Once replaced, all units are recalibrated to restore peak performance — smooth edges, sharp corners, and no chatter marks.
Step 4: Training
Tailored to both new and experienced operators, training sessions cover key machine functions, safe setup procedures, adhesive selection, correct tool fitting, hazard awareness, and fault diagnostics. Each course includes a practical, hands-on assessment to reinforce learning and build operator confidence.
“Edgebander servicing demands a specialist approach,” says Cliff Sharp, Daltons Wadkin’s Service Director. “Our staged support model allows us to adapt to customer needs while ensuring a consistent standard. Every visit follows a defined protocol, so nothing gets missed.”
All service visits include a detailed report outlining completed work and recommended actions. These reports, along with any breakdown documentation, are securely stored in the cloud, giving customers full access to a machine’s maintenance history.
Managing Director Alex Dalton comments: “We are now a leading SCM dealer in the UK, and we have seen a surge in edgebander sales. Strengthening our service team is key to supporting that growth and maintaining our reputation for exceptional aftercare.”
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