Yorkshire-based luxury mattress retailer, The Odd Company, has announced a key new hire, appointing former Harrison Spinks executive Ruairi Giles as Operations Director to support the next stage of its growth.
Ruairi Giles has joined The Odd Company, bringing 17 years of experience from Harrison Spinks, where he served as Director of Customer Experience.
Giles’ longstanding experience in the mattress industry has enabled him to develop extensive expertise in customer relations, operations management, and sustainable business practices.
“Throughout my career, I've focused on quality and getting it right for the customer," says Giles. "By listening to your customer and delivering against these needs, that's a sure way to drive product innovation, grow revenue and deliver an exceptional customer experience that aligns with brand standards.”
“I’m thrilled to be joining The Odd Company, a company that shares my passion for exceptional craftsmanship, high-quality customer experience, and sustainability. Having spent more than 17 years with one Yorkshire brand, it feels special to begin a new chapter with another authentic, family-run Yorkshire business that truly values quality.”
“I’m grateful to become part of such a talented team and excited by the challenges and opportunities this new role will bring.”
“We’re excited to welcome Ruairi to The Odd Company," adds Andrew Seed, Managing Director at The Odd Company. "Ruairi’s extensive expertise and experience in the industry, matched with his passion for innovation, are the qualities we look for as we continue to invest in our growth strategy, prioritising operational excellence.”
“Not only this, but Rauri’s sustainability focus and customer-first approach perfectly align with our brand ethos.”
“We’re looking forward to the success that Ruairi will achieve at The Odd Company, as we anticipate that this collaboration will be instrumental as we expand our operations and enhance efficiency to meet customer demand. Together, we will continue to expand The Odd Company’s excellence while ensuring every customer enjoys a restful night's sleep.”
