The furniture inspection and repair experts at FIRA International and the Furniture Ombudsman have announced plans for another free joint learning session, which will include the process of furniture inspection and repair when customers report a possible product defect, with the Furniture Ombudsman covering the latest consumer legal updates.
Following on from the first event in June, this second event is going on the road and will be hosted by Westbridge Furniture Designs at its Flintshire facilities.
Taking place on 16th October from 9.30am-3pm, the event will include a mix of classroom-style sessions and practical hands-on workshops, where delegates will have the opportunity to learn how the experts inspect furniture and identify possible faults, alongside the opportunity to try a range of repair techniques first-hand. There will also be a chance to tour Westbridge’s factory.
The workshop sessions will specifically focus on upholstery, mattress and cabinet repairs. They will also look at utilising photo-triage as part of retailer/manufacturer customer after-care programmes, and how the correct reporting analytics can help the early identification of possible issues which may lead to an improvement in production.
The consumer law section will explore consumer remedies in furniture and home improvement cases, highlighting the desirability of remedial works in the first instance, against the backdrop of the underpinning need to get it right first time from a legal and customer service perspective.
The session is open to all from across the furniture industry. Anyone wishing to confirm their place at the session should email Emma Delea at [email protected].
