The Häfele Academy
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Manufacturer and distributor Häfele UK has launched a new suite of services designed to add value to its customers’ businesses from concept through to installation and beyond.
Service+ comprises four key elements, each designed to give extra help and expertise across planning, design, customisation and pre and post-sale support, allowing customers to focus on serving their clients, delivering projects and growing their business.
Service+ Knowledge connects customers with Häfele in-house experts who can support with specialist product and industry knowledge. Using their experience, the team helps customers maximise Häfele products and services to meet their needs and identify additional time and profit-enhancing opportunities to develop their business. The Service+ Knowledge team can also signpost customers to the Häfele Academy for workshops and training, aiding people and personal development.
Service+ Planning provides planning and specification advice during the design stage, to ensure customers are choosing the right products for the right application to enhance their client’s design. Technical experts will create personalised recommendations for customers’ briefs, along with a ready-to-order parts lists, installation advice and instructions to help streamline the process.
Helping customers go from design to reality and building on the success of Häfele to Order, Service+ Customised offers a wider range of custom manufactured solutions including bespoke timber and assembled drawers, worktops, lighting, handles and cabinet components. The new service also offers online estimating for certain products meaning pricing can be obtained out of hours. Additionally, customers can use Service+ Customised to order a combination of ready-configured products and components packaged to their needs and have them delivered straight to site. Ideal for businesses of all sizes, this service has no minimum order quantity.
The final element of Häfele’s enhanced offer is Service+ Assist providing ongoing technical support pre and post-sale, including repairs, maintenance and advice, with a 24-hour support line available on some product ranges and on-the-ground support during business hours. Through Service+ Assist, customers can get help with showroom or installation demonstrations to aid business development, or offer after sales support and peace of mind to purchasers.
Sam Melling, Service+ Project Head at Häfele UK said: “Our customers face a unique set of challenges today. Their order books are full, but the skilled expertise required to deliver work and elevate their offer are hard to come by. Meanwhile, digitalisation is speeding up and simplifying some processes, but significant investment of both money and time are needed to make key technologies part of many businesses.
“Through Service+, we want to offer the extra pair of hands so many of our customers desperately need and give ways to increase their productivity and efficiency further. As well as creating a suite of new services which are our investment into our customers’ success, Service+ is also a promise to continually develop our support, with fresh ideas that are always in line with our customers’ needs.
“To us, being part of our customers’ teams means one thing – making their lives easier. That can be achieved with the specialised expertise, platforms and procedures we have on offer, and we are looking forward to seeing how the industry utilises Service+ to their advantage.”
Alongside Service+ Häfele provides same day shipping on orders placed before 4pm, product lifetime guarantees, access to 65,000 product items via hafele.co.uk and a team of over 100 specialist advisors all designed to support customer needs.
