Richard Griffin has been appointed to this newly-created role to oversee provision of the Alternative Dispute Resolution service for consumers and retailers in the furniture, home improvement and floor coverings industries.
Supporting the chief executive, Richard will be responsible for the day to day management of the Ombudsman, ensuring that the highest standards are achieved and maintained in accordance with its rules, values and quality assurance policies.
Richard began his career with a management role in the financial services industry and has subsequently held senior positions at a business consultancy and a market leading waste management company. He joins the Ombudsman with a wealth of experience in operations, customer service and account management.
Richard says: “I am delighted to have started work at The Furniture Ombudsman. This is a great opportunity to improve our stakeholder relationships and build on our already growing base of membership. The delivery of our service to consumers and businesses alike is key to our success and inspiring confidence in our service. I invite anyone interested in hearing more about the benefits of membership and training to get in touch.”
The Furniture Ombudsman has a pool of registered businesses which extends to approximately 4500 furniture and home improvement outlets in the United Kingdom. All of its Full Members pledge to abide by a Code of Practice which bestows additional rights on the consumers who shop with them. Most of the UK's biggest furniture and home improvement retailers pledge their support for the scheme.
